Privacy Policy

1. Overview & Commitment

At Happy's Moving & Storage, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://happysmovingandstorage.ca) or contact us for moving, storage, junk removal, or estate clearing services.

Our privacy practices comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy regulations.

2. Information We Collect

We collect information you voluntarily provide when requesting a quote or contacting our team:

• Contact Details: Name, email address, phone number, and preferred contact method.
• Move & Service Details: Origin and destination locations/towns, desired service dates, property type (house, apartment, commercial), services needed (packing, storage, moving, estate clearing), and relevant access notes.
• Inquiry Messages: Details or specifications submitted in free-text form inputs.

We do not collect payment card numbers or sensitive financial data through this website.

3. How We Use Your Information

Your personal information is used strictly for legitimate business purposes:

• Preparing, calculating, and delivering accurate moving and storage estimates.
• Communicating with you regarding your inquiry, scheduling, or logistics.
• Delivering requested moving, packing, storage, or clearing services safely and efficiently.
• Maintaining standard operational and customer records for billing and accounting.

We do not sell, rent, or trade your personal information to third parties or marketing brokers.

4. Usage Metrics, Telemetry & Session Replay Disclosures

To maintain website stability, monitor conversion funnels, ensure fast loading times, and diagnose usability issues, our website utilizes privacy-respecting telemetry and aggregated analytics tools:

• Google Analytics 4 (GA4): Collects aggregated, non-personally identifiable metrics such as device type, browser version, approximate geographic region (town or province), pages visited, and key conversion events (such as initiating a phone call, tapping an SMS link, or successfully submitting an estimate request). IP addresses are anonymized.
• Microsoft Clarity: We partner with Microsoft Clarity to capture how visitors navigate and interact with our website through behavioral metrics, heatmaps, and anonymous session replays. This helps us detect broken layouts, form validation obstacles, and improve digital accessibility. Personal identifiers and form input text are automatically masked and suppressed before data transmission.

These tools operate non-intrusively. You can configure your browser to reject cookies or use browser-level privacy extensions without losing access to any core quote-request functionality on our site.

5. Data Retention & Security

Quote requests and customer messages are transmitted securely via encrypted connections (HTTPS/TLS) to our monitored business email system. We implement industry-standard organizational and physical safeguards to prevent unauthorized access, disclosure, modification, or destruction of your information.

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, satisfy legal or accounting requirements, or resolve potential disputes.

6. Your PIPEDA Privacy Rights

Under PIPEDA, Canadian residents have rights regarding their personal information:

• Access: You have the right to request a summary of personal information we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete details.
• Deletion / Withdrawal of Consent: You may request deletion of your information from our active records, subject to legal or record-keeping obligations.

To exercise any of these rights, please reach out using the contact details below. We will respond promptly within the statutory timeframe.

7. Contact Information

For questions, concerns, or access requests relating to this policy or our privacy practices, contact us at: